FAQ

We have a complete quality control system in place. First,we test all
the components, second, we have quality control at every step of the
production.

It depends on the quantity if your order, The longest time is two months.

We have 2 overseas warehouses, U.S.(California) and EU( Germany).

We welcome all dealers to visit our factory and warehouse, hire a third-party organization to inspect our factory.

Yes,we can provide most documentation including DOT,EEC,MOC.and other export documents where required.

We accept wire transfer (Setting up full payment to the account) and paypal (need add 5% service charge)

Don’t know how to remove your fork, shock, or dropper post to send it in
for servicing? Don’t worry, our team’s here to help. Check out the
videos below for instructions, tips, and best practices.

Change FCG31RVP & FCG32RCP SpringChange RAB50RC & RAB53RV Spring

Change FCG31RVP & FCG32RCP Oil Seal

Change RAB50RC & RAB53RV Spring

Cancellation

RFloXa Orders will be processed within three business days of receipt.

If the consumer initiates the cancellation of the order earlier than the time of shipment and within the time specified for initiating the cancellation, the order can be canceled.

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Return Address：Zhongshan Recoil Precision Technology Co., Ltd., 6th Floor, Building 1, No. 223 Guangcheng Road Zhongshan, 528415 Guangdong, China

Notes

Fork and Rear Shock Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@rfloxa.com .

Please contact our Customer service at sales@rfloxa.com to get the return address.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.