Warranty Policy

1.1 General Provisions

1.1.1 Meaning of warranty: RFloXa shock absorbers that have been inspected and passed according to technical standards shall be the responsibility of our company to solve quality problems caused by materials or workmanship during the warranty period after leaving the factory

1.1.2 Warranty period: Within 12 months from the date of sale

1.1.3 Warranty principle: The warranty mainly focuses on adjustment and repair.

1.2 Scope and Regulations of Warranty

The shock absorbers produced by our company are subject to quality assurance: Within three months from the date of purchase, if any material or workmanship defects affecting the user are found, free repair or replacement of parts will be provided. If one of the following situations occurs, warranty services will not be provided. However, our company adheres to the principle of being responsible to the user and still provides repair services. We will charge transportation costs, parts costs, and labor costs at our discretion.

1.2.1 Exceeding the specified deadline (based on valid invoices)

1.2.2 Damage caused by accidents or abnormal use such as acrobatics, bouncing, falling, etc

1.2.3 Failure to use, maintain, maintain, and operate in accordance with the requirements of the user manual

1.2.4 Defects caused by normal wear and aging of spare parts (such as oil, oil seals, dust seals, self lubricating bearings, and natural fading on the surface of parts)

1.2.5 Damage caused by self disassembly, modification, or use of non RFloXa components

1.2.6 Damage caused by natural or man-made disasters or force majeure factors

1.2.7 Without warranty card and valid invoice, or unauthorized alteration or erasure of factory number

In addition, RFloXa does not bear the transportation costs, lost work costs, and compensation costs incurred by customers due to inconvenience or inability to use during the repair process.

If you have any questions, please consult your dealer or RFloXa after-sales service department.

RFloXa reserves the final right of interpretation for this manual, and is subject to change without prior notice.

Website: www.rflo-xa.com

Email: support@rfloxa.com